The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 686 |
| Houston, TX | 437 |
| Philadelphia, PA | 288 |
| Washington, D.C., DC | 233 |
| Seattle, WA | 218 |
| Atlanta, GA | 185 |
| Denver, CO | 181 |
| Salt Lake City, UT | 163 |
| Detroit, MI | 137 |
| Minneapolis, MN | 136 |
| Sacramento, CA | 134 |
| Indianapolis, IN | 116 |
| Brooklyn, NY | 110 |
| San Francisco, CA | 110 |
| Portland, OR | 109 |
| Miami, FL | 100 |
| Boston, MA | 86 |
| Pittsburgh, PA | 85 |
| Orlando, FL | 76 |
| Tampa, FL | 63 |
| Oakland, CA | 62 |
| New York City, NY | 61 |
| Charlotte, NC | 56 |
| Baltimore, MD | 54 |
| Jacksonville, FL | 50 |
| Phoenix, AZ | 43 |
| Dallas, TX | 38 |
| San Jose, CA | 38 |
| Nashville, TN | 38 |
| Saint Paul, MN | 37 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Ty MKN (@tybaby79) reported Why do you even have an @Xfinity customer promise if you work overtime just to do customers wrong?Why are your reps so uninformed & inadequate in responding to questions? And why when you call @comcast is it impossible to get through to a human without getting 20 text messages
- HMG (@hemega5) reported
Xfinity... can't watch anything on any streaming service because your service is .. well .. let's just say it....******! @Xfinity #xfinitydobetter #creditmyaccount
- 𝘈𝘯𝘥𝘳𝘢𝘦 (@TweetsByDrae) reported
@Xfinity… get your **** together. No internet now until 3:30am?!!!
- 𝘈𝘯𝘥𝘳𝘢𝘦 (@TweetsByDrae) reported
Of course, @Xfinity is having issues while the game is on.
- Karen (@themuma) reported
@XfinitySupport @Xfinitymobile Transferred 5 Verizon lines to Xfinity mobile and can't get ONE phone activated because the process is so convoluted and laborious and THERE IS NO ONE AVAILABLE TO SPEAK TO BECAUSE OFFICES ARE CLOSED!!!! Cell service in not M-F 9-5.
- Ty MKN (@tybaby79) reported
@Xfinity @XfinitySupport @comcast Chatting with your agents has wasted hours of my life! You guys have literally the WORST customer service I’ve EVER experienced. I don’t want to chat or dm or text. I want someone to call me and explain to me why I’ve had to call 15x in 30 days
- Deadeyedan (@Dedeyedan) reported
Why is our @Xfinity @comcast Sunday Night Football #snf signal crap. All pixelated. @peaco*ckTV streaming is perfect. I think it's time to ditch cable.
- Conceited Butch (@ConceitedButch) reported
@atheist_bad By cable sales for Comcast. They will lie to you and tell you anything and then change the terms after you agree to service. They record calls when they want for their protection, nobody's recording for yours.
- Al Hood (@albhood) reported
It’s worth noting that with Comcast finally adding the ACCN and Boston/Chicago being big Comcast markets, having a game that gets those areas to watch the ACCN isn’t a bad idea.
- 😈Lucifer Dracul😈 (@LuciDracul) reported
@Xfinity better get their **** together. Another internet outage in a four-day span and not gonna start network patching until Wednesday? Really? I work from home, I *need* the internet. I can’t have these outages. I’m not taking time off ‘cause y’all can’t keep your **** right.
- Pedro Sanoja (@PedroJSanoja1) reported
I used to be a customer and had asked for that wire to be taken down. Only to receive a demand from a @comcast representative that I clear 5 feet of 100 year old azaleas for the crew to work. What if a truck gets entangled and pulls a utility pole with transformer down, @Comcast?
- Chris (@aBudgetBox) reported
@hotashis This looks like Comcast for sure. Took them a few years to fix this for me.
- Ty MKN (@tybaby79) reported
15 times!!! That’s how many times I’ve had to contact @Xfinity over 1 move. And my accounts are STILL fu**ed up. I don’t even think I want this service anymore y’all are beyond horrible @XfinitySupport
- Josh Parker (@Josh_Parker23) reported
@MarkLazerus Did it 2+ years ago when Xfinity went over $250 per month, as 15+ year customer the did not offer me anything, not even a free box. Cut it on the spot.
- JR. ADMIRAL 🔜 MFF (@ChaseLook) reported
Xfinity, you ******* suck as a service. How are you going to say there’s no service problems when even my neighbors are having problems. There is no excuse for this especially since you had technicians out here earlier trying to fix it. Unhappy customer
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